Privacy Policy

Zen Protocol Development Ltd (“Zen”, “we”, “us” or “our”) is committed to treating the personal and corporate information of our users with respect and sensitivity. Our privacy commitment is described in this privacy policy (the “Privacy Policy”). We provide the Site currently located at (together with any materials, whitepaper, software, blockchain protocol applications, smart contracts and tokens, and services available therein, and successor site(s) thereto, the “Site”) to you subject to your acceptance of this Privacy Policy. The Site is offered to you conditioned on your acceptance, without modification, of this Privacy Policy. IF YOU DO NOT AGREE TO BE LEGALLY BOUND BY THIS PRIVACY POLICY PLEASE DO NOT ACCESS AND/OR USE THE SITE.

1. Application of this Privacy Policy

This Privacy Policy applies to your use of (regardless of means of access) any of the current set of Zen products and services, collectively referred to as “Zen Products and Services”, such as the Site, our App for Windows, our App for Mac, our Android app and our browser extensions. The Zen Products and Services are owned and provided by Zen.

You can access, download or use Zen Products and Services, through applications on Devices, through APIs, and through third parties, as set forth herein, in the Terms of Use section and in any Purchase Agreement applicable to you. A “Device” is any computer used to access the Zen Products and Services, including without limitation a desktop, laptop, mobile phone, tablet, or another consumer electronic Device.

Zen Products and Services can enable you to use applications and smart contacts developed by third parties, individually and collectively referred to as “Third Party Content” on a Device, such as an Android app on a Device running either the Microsoft Windows, Apple OS X or Linux operating systems.

2. General Information

We believe that you have the right to understand how your information is stored and used. We are not responsible for the privacy practices of any third parties or the content of linked sites although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Information We Gather

Information you provide: In general, you can visit the Site without telling us who you are or revealing any information about yourself. If you wish to obtain information about our products or services you can contact us. We may collect:

  • Your name
  • Company name
  • Email address
  • Street address
  • Telephone number
  • Social media account information
  • other information you may choose to submit, as part of the inquiry process (“Personally Identifiable Information” or “PII”).

When you register for an account, we collect some PII, which may include your name, company name, email address, telephone number, street address, taxpayer and immigration information, payroll, insurance and banking information. You may be asked to choose log-in Information, such as your email address and a password which will be used to access your account.

By providing your PII to us, you explicitly agree to our collection and use of such information as described in this Privacy Policy. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes described below, including but limited to responding to your requests, customizing our features, and communicating with you.

3. Information Automatically Collected

We (or our service providers acting on our behalf) may collect Information about the Zen Products and Services that you use and how you use them. This information includes information that may identify you as well as statistical information (“Analytics”) that does not identify you. Some Analytics may be correlated with your PII. Usage Information may include:

a) Device Information: We may collect Device-specific Information (such as your hardware model, operating system version, unique Device identifiers and mobile network Information including phone number). We may associate your Device identifiers or phone number with your Zen Account.

b) Log Information: When you use Zen Products and Services, we may automatically record or log Information from your Device, its software, and your activity using the Zen Products and Services. This
may include:

  • The Device’s Internet Protocol (“IP”) address;
  • Identification numbers associated with your Devices;
  • Device event Information such as crashes, system activity and hardware settings;
  • Locale preferences;
  • Application activity such as app upload, app download, app installation, app uninstallation, app start, app play duration, app stop, app crashes, app network activity and app resource consumption;
  • Date and time stamps associated with transactions;
  • System configuration Information;
  • Metadata concerning your applications; and
  • Other interactions with the Zen Products and Services.

4. Cookies

We may receive and store certain types of information whenever you interact with us. For example, like many Web sites, we may use “cookies,” and we obtain certain types of information when your Web browser accesses the Site or advertisements and other content served by or on behalf of the Site on other Web sites. We use cookies to personalize our Site for you and to collect aggregate information about site usage by all of our users. A cookie is a text file that our Site transfers to your computer’s hard drive for record-keeping purposes and to enhance the quality of your visit to our Site. The cookie assigns a random, unique number to your computer Further general information about cookies and how they work is available at

The cookies we may use on the Site include:

a) Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions they must be logged in to do.

b) Persistent cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers. For example, we may use a persistent cookie to associate you with your user account or to remember that your choices on the Site, but this only works when cookies on our site are enabled.

c) Third party cookies: We permit limited third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website. For example, we utilize Google Analytics to analyze usage patterns of the Site. Google Analytics generates a cookie to capture information about your use of the Site which Google uses to compile reports on website activity for us and to provide other related services. Google may use a portion of your IP address to identify their cookie, but this will not be associated with any other data held by Google. We may also permit third party service providers to place cookies through the Site, as indicated above, to perform analytic or marketing functions where you are notified of them and you have consented to the usage. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.

Your use of the Site will be deemed to be your consent to the placement of cookies on your computer or other device. If you prefer not to receive cookies through the Site, you can set your browser to either reject all cookies, to allow only “trusted” websites to set them, or to accept only those cookies from those sites you are currently on. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Zen Site and use it.

If you refuse cookies, this will limit system performance and may even cause certain features of the Site to malfunction or not to work at all.

5. E-mail Communications

To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from the Site, if your computer supports such capabilities. In an effort to avoid sending unnecessary messages to our customers, we also compare our customer list to lists received from other companies.

Information from Other Sources:

We might receive information about you from other sources and add it to our account information.

6. Use of Information

The use of your information is subject to the Privacy Policy, the Terms of Use in effect at the time of use and your Purchase Agreement. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to the Site.

We may use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas our users visit most frequently and what services they access most often. This information helps us develop a better site that is more useful and accessible to you.

We may use your PII internally for our general commercial purposes including, among other things, to offer our own, our affiliates’ or third-party products and services that we think you may find of interest, but only Zen, its subsidiaries and contractors involved in distributing the offers or providing the products or services will have access to your PII. Our subsidiaries and contractors will be required to use any PII we provide them only for that intended purpose.

We may use your email address to contact you to respond to your inquiries or to provide information on products or services to you. You can elect not to receive emails from us either by “unsubscribing” to an email you receive or by contacting us as indicated below.

7. Do-Not-Track

We use technology that recognizes a “do-not-track” signal from your web browser. This technology allows us to exclude you from any analytics that collect information about your online activities over time and across third party websites.

8. Disclosing Your Information

We may reveal PII about you to unaffiliated third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if we reasonably believe disclosing the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) if the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); (6) to allow them to market to you, or (7) as otherwise described in this Privacy Policy. For purposes of clause (3) above, such laws, regulations, governmental and quasi-governmental requests, court orders or subpoenas may all be with respect to governmental and quasi-governmental requests, court orders or subpoenas outside of your country of residence.

We may disclose your non-private, aggregated, or otherwise non-Personal Information, such as usage statistics of Zen Products and Services, to our affiliates and third parties.

Opt-Out Rights

If you do not wish to receive offers or other notices from us in the future, you can “opt out” by contacting us at the address indicated at the end of this Privacy Policy or by following the “unsubscribe” instructions in any communication you receive from us. Please be aware that you are not able to opt out of receiving communications about your account or transactions with us.

9. Accessing Your Information

You are required to provide us with accurate and up to date information. Zen gives you the ability to amend your data at any time by accessing your account on our site and modifying the information. Any changes will affect only future uses of your PII.

Subject to any legislation which might, from time to time, oblige us to store the information for a certain period of time, we will respect your wishes to correct inaccurate information. Otherwise, we will hold your information for as long as we believe it will help us to achieve our aims as detailed in this Privacy Policy.

You can ask us whether we are keeping personal information about you and you can ask to receive a copy of that personal information. Before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of your identity to our sole satisfaction, we reserve the right to refuse to send you any personal data. We will respond as quickly as we can to your requests for details of personal information we hold about you.

10. Security

We have security measures in place in our physical facilities and in our computer systems, databases, and communications networks that are reasonably designed to protect information contained within our systems from loss, misuse or alteration.

We are not responsible for maintaining the confidentiality of any non-public information that you provide us. If there is information that you wish to protect from disclosure to others, do not provide it to us.

No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your PII. You also play a role in protecting your information. Please safeguard your user name, email address and password and do not share them with others. If we receive instructions using your log-in information we will consider that you have authorized the instructions. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

11. Links to Third-Party Sites

When you use the Site or our Services, you may be directed to other websites that are beyond our control. We may also allow third-party sites or applications to link to the Site. We are not responsible for the privacy practices of any third parties or the content of linked sites but we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites. The only website to which this Privacy Policy applies is the Site.

12. International Transfers

The PII we receive may be held on the computers and systems of our offices and datacenters in Israel and may be accessed by or given to our staff working outside of Israel. Your information may be processed by us in Israel, where laws regarding data protection may be less stringent than the laws in your country. By using the Site and by providing any personal information to the Site, all users, including without limitation users in Canada and the European Union, fully understand and unambiguously consent to the collection and processing of such information in Israel.

Online Privacy Policy Only:

This Privacy Policy applies only to information collected online through our website and not to information collected offline.

13. Terms of Use

Please also visit our Terms of Use, which in addition to your Purchase Agreement, establishes the use, disclaimers, and limitations of liability governing the use of our website.

14. Purchase Agreement

We may also collect information from our customers in connection with any Purchase Agreement which may be applicable to that customer.

15. Use of Services by Minors

The Website is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Website.

16. Changes to our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check the Site frequently to see the current Privacy Policy and Terms of Use in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on the Site. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

17. Contacting Us

This site is owned and operated by Zen. If you have any questions or suggestions with respect to this policy, or if you wish to ask us to delete, correct, or show you your information as provided above, you can write to us at [email protected]